PRIVACY

PRIVACY POLICY & SMS POLICIES ADDON'S

SMS Consent & Opt-In
When you provide your mobile phone number and opt in to receive SMS messages from us (for example, through a web form, checkout page, or keyword opt-in), you expressly consent to receive recurring text messages related to your account, services, promotions, or updates. Consent is not a condition of purchase.

Your Privacy Rights
Depending on your location, you may have the right to:

  • Access the personal data we collect about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Withdraw consent at any time

To exercise these rights, contact us at: info@myenchantedranch.com.

Mobile Information Sharing
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.

SMS Program Description
By opting into our SMS program, you agree to receive text messages related to:

  • Appointment reminders
  • Order updates
  • Account notifications
  • Promotional offers (if applicable)

Message frequency varies based on your interaction with us.

Opt-Out Instructions
You may opt out at any time by replying:

STOP – to unsubscribe
HELP – for assistance

After texting STOP, you will receive one final confirmation message.

Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan. Check with your wireless provider for details.

Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.

Age Requirement
You must be at least 18 years old (or the age of majority in your state) to participate in our SMS program.

What Information Is Collected

Enchanted Ranch LLC collects the following categories of personal information: name, email address, phone number, town/city, and any additional information you voluntarily provide through our website forms. We also collect technical data including IP address, browser type, device information, and pages visited when you use our website.

Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. We use Google Analytics (GA4) to collect anonymised usage data including pages visited, time on site, and referral sources. We may also use advertising pixels (including Meta/Facebook Pixel) to measure the effectiveness of our marketing campaigns. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Data Security and Handling

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Your data is stored securely within our CRM platform and is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. We do not store payment card information directly — any payments are processed via secure third-party payment processors. If you wish to request deletion of your data, contact us at info@myenchantedranch.com.